Report all non-emergency concerns with the online “report a concern” form using the Report a Concern button above. If the concern you are reporting is an emergency, please call 9-1-1. For non-emergency law enforcement dispatch, please call the San Diego Sheriff’s San Marcos station at (760) 510-5200.
Once you have completed and submitted the form, your request will be forwarded to the appropriate department and you will receive a service request confirmation number via email.*
When checking the status of a report, you will need to enter your concern confirmation number and either your name, email or phone number into the required fields. If you need assistance, please call (760) 744-1050 Monday through Friday between 7:30 am and 5:30 pm. City Hall is closed alternating Fridays.
We appreciate your report and look forward to assisting you. Thank you for being our "eyes and ears" in San Marcos where together, we can continue improving the quality of life in our community.
*Please note, any personally identifiable information submitted through the Report a Concern portal is for providing the requested City service. Anonymous complaints or use of a fictitious email address may delay action on the complaint and/or result in the complaint not being investigated. While we will make every effort to protect your privacy, please be aware that the complaint and any uploaded files, or portions thereof, may be subject to the California Public Records Act.