PAYMENT, CREDIT, AND REFUND POLICY
effective September 2016
Payments and fees due for Community Services programs, classes, activities, or rentals must be received at the time of registration, reservation or drop-in. Registration or reservations cannot be made for programs, classes, activities or rentals if there is an outstanding balance on an account. Payments outstanding for longer than 60 days will be sent to the Finance Department for collection.
Facility rentals: To reserve a facility, a non-refundable reservation fee must be received along with the rental application. The reservation fee is applied toward the facility use fee. Final payment is due 30 days before the event date.
Preschoolers programs: Payment is due at registration; however, payment for fall, winter & spring sessions may be made in two installments if requested. One-half payment is due at the time of registration and the second-half is due by the published due date. If the first payment is not received, the participant’s enrollment is cancelled. If the second payment is not received by the due date, the participant’s enrollment is cancelled for the remaining classes.
All credits on an account expire on June 30 of each year, regardless of when the credit is issued. Requests for refunds for those credits must be received by the Community Services Department by June 30 of each year.
REFUNDS FOR CLASSES & ACTIVITIES:
A full refund of class/activity fees, less a $5 cancellation fee, will be granted if the refund request is made before the first day of class/activity (or first use of pass/punchcard/membership). A prorated refund of class/activity fees, less a $5 cancellation fee, will be granted if the request is made before the second class/activity meeting. Any materials fees will be forfeited if participant has already received materials prior to cancellation.
Participants who transfer from one class/activity to another will be charged a $5 transfer fee unless the transfer is recommended and/or facilitated by a staff member or instructor.
If a participant transfers to a class/activity taught by the same instructor as the original class/activity, no transfer fee will be applied.
If classes/activities are canceled by the City or instructor due to low enrollment or inclement weather, no fees will be assessed and a full refund will be applied.
No refunds are issued for drop-in activities.
REFUNDS FOR HALF-DAY SPECIALTY CAMPS:
A full refund of fees, less a $5 cancellation fee, will be granted if the request is made by the Thursday prior to the start of the camp week. If the request is made after that Thursday but before the first day, a full refund, less a $5 cancellation fee, will be granted. A prorated refund of fees, less a $5 cancellation fee, will be granted if the request is made after the first day but before the second day of camp.
Participants who transfer from one camp to another will be charged a $5 transfer fee. If a participant transfers to a class taught by the same instructor as the original camp, no transfer fee will be applied.
If specialty camps are canceled by the City or instructor due to low enrollment or inclement weather, no fees will be assessed and a full refund will be applied.
REFUNDS FOR DAY CAMP AND PRESCHOOLERS PROGRAMS
Refunds for day camp will be given if cancelled within 10 business days, less a $5 cancellation fee. Refunds are not issued for sick days.
Refunds for preschoolers programs will be issued on a prorated basis, less a $5 cancellation fee.
REFUNDS FOR GROUP ACTIVITY RESERVATIONS:
No refunds are issued for group activity reservations with the exception of aquatics and only in the case of rain. Fees paid for cancelled aquatic group reservations due to rain will be refunded.
No refunds are issued for any group activity reservation when guests are not present. Additional guests will be charged at the time of entry.
REFUNDS FOR PARK AND AQUATIC RENTALS:
Cancellations and refunds for park and aquatic rentals are permitted only in the event of rain.
A full refund of pool rental fees will be granted if cancelled prior to 30 days before the rental date, less a $5 cancellation fee. For cancellations within 30 days of the pool rental date, 50% of the fees paid is refundable, less a $5 cancellation fee. Rescheduling a pool rental date must be done at least 10 business days in advance of the rental date and a $5 transfer fee will be applied to the rental fees.
REFUNDS FOR FACILITY RENTALS:
For cancellation of any facility reservation prior to 90 days in advance of the date, 50% of the fees paid is refundable (does not apply to the reservation fee). The reservation fee is forfeited if the event is cancelled or the date is changed. In the event of cancellation by the City, notice will be given as far in advance as possible and a full refund of all monies collected by the City will be made.